Whether classified as technicians, construction workers, contractors, installers, or something more, field service workers must work remotely (or as a team) in the field.
With advancements in cloud, mobile computing technology, and enterprise software solutions, working remotely has never been more integrated! LINX Enterprise Mobility combines all three advancements into one, easy-to-use solution; and its mobile capabilities can enable your business’ field service workers in many ways:
1. Real-time access to information
Enterprise Mobility features allow you to collect data from the field or mobile fleet in real-time through smart devices that feed information back to a central system directly. In this way, an enterprise doesn’t need to depend on desktops or paper logs, which in turn streamlines operations and automates processes to a great extent.
With LINX on your employees’ mobile devices, field service workers can understand exactly what their job entails. LINX offers an integrated communication and data collaboration system with instant private and group calling, real-time GPS dispatching, live tracking and fleet management features, content sharing, team messaging, advanced worker safety and security options, operational analytics, and much more to meet any global business critical needs.
The App’s feature suite provides optimum communication and coordination between departments while maintaining an easy flow of information to facilitate fast decision making. All this works together seamlessly to help your employees prepare for service calls with the right equipment, tools, supplies, and an understanding of exactly what they’ll be addressing.
Whatever the work order entails, field service workers can have all the information they need to properly prepare and assess the job before they reach the job site. This includes route information, customer/client information, work order details, care protocols, repair pictures and details, and more.
For instance, mobile devices can show pictures of the damage or problem field-service technicians will face before they get to the job. This helps alleviate mistakes with appliance models, misdiagnosis, and confusion with customer communication about the problem.
2. Ability to instantly communicate with dispatchers, co-workers, and managers
The most obvious benefit you’ll get from implementing a mobile solution is an increase in communication amongst workers. Whether you have a big group of people working on the same project in a large area or separate crews throughout the city, they need to be connected. The LINX Push to Talk application feature connects you with your team through the functions of professional PTT tracking and traditional dispatching. More specifically, instant group calls, individual calls, priority calls (emergency broadcasts), text messages, status messages, recorded call and route history, and more.
Whether working as a third-party contractor or not, field service workers can use their mobile devices to communicate quickly with dispatchers, co-workers, and supervisors on a deeper and more helpful level than ever before. Not only can they talk with them on the phone, but they can also use Push to Talk, instant messaging and file sharing on one shared platform, regardless of differences in devices or carriers, so everyone can immediately be made aware of and resolve any problems that may surface.
For instance, caregivers and client managers can collaborate with care protocols and resolve questions about safely transporting their clients with real-time PTT; also, field-service technicians can communicate with inventory managers to identify unknown parts; or, insurance agents can ask their managers how to classify damage with a claim.
Real-time communication with file sharing, text, email, and voice, all together in one App further enables field service workers in their daily workflows, especially when they are connected to everyone, everywhere at all times.
Specifically with field service workers, it is common that jobs may be in an area without access to a computer or the internet. Luckily, with LINX using cellular broadband and WiFi, the IP connectivity ensures your accessibility and reachability under even the worst conditions and environments, stretching PTT coverage to nearly all areas worldwide.
3. Route Tracking improves customer satisfaction and reduces surprises
Field service workers are on the front line when it comes to customer service. Not only are they the key to making sure customers are satisfied, they’re also the first to experience the customer’s dissatisfaction when delays occur.
LINX Enterprise Mobility Solutions not only allows dispatchers to track field service workers on their way to their location, but it also allows them more visibility and accessibility around scheduling altogether. With access to extensive analytics and reports that review operational data such as hours worked, a mobile employee’s route, and driving habits, a team can best manage their territorial coverage, optimize their routes, plan for fuel efficiency, reduce over-time expenses and reap countless other cost-saving incentives from boosting their operational productivity.
Mobile capabilities ensure customer satisfaction by enabling field service workers to smart-schedule via GPS routing technology to optimally arrive on time, as well as being able to directly communicate with customers and dispatchers on the go if any problems arise.
Ultimately, improving customer satisfaction results in improved field service worker morale. Instead of a cycle of frustration and inefficiencies, enhanced mobile capabilities will help foster a cycle of satisfaction and contentment, which is an invaluable benefit of LINX Enterprise Mobility.
If these benefits sound appealing, please request a free LINX demo today to learn more about our innovative enterprise software solution.