TUTORIAL – DISPATCH

Push to Talk PANEL

The PTT (Push to Talk) Panel contains information about the asset’s call status, options to configure the call settings for the dispatcher and enables the users to instantly communicate by using the Call Button.

Group Calls

1. To start a Group Call, click the Call Type Selection Dropdown and select the desired group on which to start the Group Call.

2. Click and keep the Call Button pressed for the entire conversation.

3. When the button is released the call ends.

Based on the different stages of a Group Call the Call Button is updated in the following manner:

Private Calls

1. To start a Private Call click the Call Type Selection Dropdown and select the desired user with whom to start the private call (the call status will become “Ringing”).

2. Click the End/Reject Button to end the Private Call.

Create an Ad Hoc Group
ad hoc group linx

To create an Ad Hoc group:

1. In the Live Tab left click over an asset to open the context menu and choose Create Ad Hoc Group.

2. The Ad Hoc Group tab will open with the following fields:

  • Enter the desired Ad Hoc Group name.
  • Select assets from the Units and Categories list. The selected elements will appear as selected on the map. The dispatcher can also select/deselect single assets from the map.
  • Click the Save button. The newly added Ad Hoc Group will appear in the Live Tab.

NOTE: An option to select multiple assets is also available by clicking on the Change to multiple assets selection button on the map that will allow to drag a rectangle on the map over multiple assets that will be later on selected. Each map selection will be reflected in the Units and Categories list from the main Ad Hoc form.

Delete an Ad Hoc Group

In the Live Tab left click over an asset to open the context menu and choose Delete Ad Hoc Group corresponding to that item.

If the clicked asset doesn’t belong to an Ad Hoc Group, the context menu will show Only one Ad Hoc Group allowed at a time.

View Units Live on the Map

To view a specific unit on the map:

1. From the Control Panel click the Live tab.

2. From the Records Panel, select the desired unit(s).

Unit selection prompts interactive info bubble displaying:

• Unit Name

• Link that allows to send a text message to the corresponding unit

• The channel that the unit is currently listening to. The Dispatcher can change to this group by pressing on the channel’s name.

• Unit Location

• Last positions

• Button to acknowledge the emergency alarm for the respective unit if generated

• Speed & Heading

Using Zones and Landmarks

LINX Zones features allow you to trace and customize key regions and locations, track and monitor units in real-time, including the ability to see the nearest units to a designated location.

Zones are virtual perimeters for specific areas. LINX zoning allows you to establish specific zones on the map which help you identify when a unit moves inside or outside of the defined area (e.g. delivery route, city limits, and campus or property lines) or information about near-by-units to the specific areas. Thus allowing you to take better management decisions in a daily operation process.

Landmarks are specific geographic points that include important locations, such as customer sites, fuel stops, local headquarters, mechanic garage, and so on. LINX Landmarks allows you to notate important points on the map which help you monitor when a unit is near the specific location. (e.g., delivery locations, warehouse, service stations).

To use landmarks and zones, on the Control Panel click the Zones tab. All defined zones and landmarks will be displayed.

  • Please note that the zone icon in the Records Panel is identical with the zone color on the map.
  • Selecting a landmark or zone from the Records Panel will center the map on that zone.
  • Clicking on a zone or a landmark on the map selects it in the Records Panel.
Viewing Historical Information
  • The route data of your units is stored in the LINX database.
  • Viewing historical information of the units routes allows you to optimize routes saving time, fuel and money.
  • To view the route data of your units, from the Control Panel click the History tab.
  • The currently selected unit in the History tab is the one currently selected in the Units Live view.
  • The default history interval starts at the beginning of the current day and ends at the current hour.
linx unit history
View Unit Route
  1. From the “Select unit” drop-down list, select the unit whose history you want to view.
  2. Set the history interval by selecting a start and end date and time.
  3. Click the “Calls” checkbox to get information about the Calls performed by the selected unit.
  4. Click the “ARS” checkbox to receive ARS position data.
  5. Click the “Alerts” checkbox to receive Alerts data.
  6. Click the “Get History” button.
  • The historical data pertaining to the selected unit is represented by positions in the table within the Records Panel and as an outline of the units movements within the selected period of time on the Map Area.
Sending / Receiving Text Messages
  • LINX Text messaging allows you to send text messages to a unit or a group of units, as well as review messages received. Group messaging is performed by selecting a group (designated by the + symbol before the name) from the Unit drop-down list.
  • To send messages and view the messages received, on the Control Panel click the Text option:
  • The Records Panel displays the units you communicate with via text chat. It shows each unit with the last message, its status (either received or sent) and the date the message was sent/received.
  • The unit(s) for which you have unread messages displays in Bold.
Interactive Info Bubble
  • Features link that allows dispatcher to send a text message to the corresponding unit:
info bubble linx
File Sharing
  • LINX Messaging is optimized for the exchange and sharing of files and images individually, in groups, and with your office dispatchers to provide an efficient way to share vital information with your team.
  • To send files or view files received that are waiting for download, see the Text option on the Control Panel.

  

file share
Manage Alerts

Alerts allow you to know in real-time when important events are happening with your units and take action to address unauthorized behaviors immediately.

  • LINX gives you the possibility to create man-down alerts which will give a notification after a predefined time if a unit is not upright.
  • LINX gives you the possibility to create lone-worker alerts which notify when a subscriber does not communicate within a predefined time.
  • Other alerts are defined by the system administrator and are tied to zones and landmarks, such as speeding, in and out of a designated area and when a destination is arrived at.

dispatch
To define a man-down alert:

1. In the “Alert Name” field enter the name of your alert.

2. From the “Alert Type” drop-down list select “Man-Down.” The page refreshes and displays specific fields for the selected alert type.

3. Make sure to check the “Is Active” option in order for the alert to be shown when the speeding policy is broken.

4. Select the units and categories to which this Man-Down alert will be applied to.

5. From the “Alert Parameters” choose the following parameters: – Man down interval – the time after which the Man-Down alert will be generated. – Emergency alert after – following the Man-Down alert, the user has a predefined time interval to cancel the alert, otherwise an Emergency Alert will be generated – Angle – the minimum threshold angle at which the unit will generate a Man-Down.

6. Add the users who will receive notifications when the alert will be triggered in the Notifications field.

7. From the “Alert Action” choose the Action Type, Name and Description

8. Click the “Save” button. The application refreshes and the speeding alert newly created displays in the list of defined alerts.

To define a lone-worker/emergency alert:

1. In the “Alert Name” field enter the name of your alert.

2. From the “Alert Type” drop-down list select “Lone-Worker.” The page refreshes and displays specific fields for the selected alert type.

3. Make sure to check the “Is Active” option in order for the alert to be shown when the speeding policy is broken.

4. Select the units and categories to which this Lone-Worker alert will be applied to.

5. From the “Alert Parameters” choose the following parameters: – Lone-worker response interval – the time in which a user has to communicate with the dispatcher – Emergency alert after – if the user does not communicate within his response interval, an Emergency alert will be triggered.

6. Add the users who will receive notifications when the alert will be triggered in the “Notifications” field.

7. From the “Alert Action” chose the Action Type, Name and Description

8. Click the “Save” button. The application refreshes and the speeding alert newly created displays in the list of defined alerts.

CYRN Panic Button Integration:
  • On the Dispatcher, when CYRN users issue an Emergency Alert, the incident is displayed on the map with priority, centered and differentiated from other events.
  • Emergency Talk Groups & Remotely Monitored calls are available on the History Tab for immediate playback or later reference.
  • The Dispatch System also records details of who participated in the incident’s response by showing who within the group received the emergency call.

Dispatchers have had the ability to effectively prioritize and manage Emergency Alarms including forming an auto-ad hoc group to remotely listen in and record all communication from the incident in progress. Multiple assets can be in an emergency state at the same time. Units will highlight an center on the map.

  • The Dispatcher can also hover over the Talk Group PTT Indicator to see which unit has triggered an SOS event.
Working with Reports

The LINX reports assist you in monitoring the performance of your personnel, help enforce safety and provide the status of your team members, while maintaining an activity trail of pertinent information for further study. LINX provides an enhanced set of predefined reports which allow you to easily analyze the data:

 TYPE                        DESCRIPTION
Daily Report:Daily activity of your entire fleet.
History Report:Activity of selected units during a chosen date range.
Call History:Report Call history between the dispatcher user and/or monitored assets during a chosen date range.
Daily Mileage Report:Count of trips, total distance and duration for each selected unit during a day.
First/Last Location:Monitor the first and last locations tracked, with time stamps, for a given unit.
Zones/Geofencing:Monitor whether a unit has moved outside of a defined area.
Landmarks:Monitor whether a unit has arrived or left a landmarked area. The landmark’s surrounding area against which the “IN” and “OUT” events are calculated has a radius of 0.2 miles or 321 meters.
ON/OFF Report:Observe when units are ON or OFF during a time period, based on the ARS messages received by the system.
Speeding:Review when and where a speed policy violation has occurred. The report will list occurrences of speeding over 60 mph (new reports allow you to set the speed limit).
Stops by Date:Show a list of stops made by a unit or group within a specified date range. Results will include approximate address, unit, time, and the duration of the stop. A stop is the station of speed (speed < 5mph) in a radius of approximately 328ft/100m for at least 5 minutes. The system will also record GPS errors lasting this duration as well.
Stops by Vehicle:The same information as the Stops by Date Report is displayed in this report, however the recorded stops will be grouped and organized by Unit.
Trips by Date:Displays all trips made by a unit or group within the specified period. Results are grouped by date and include: Date, Start and Stop Location, Start and Stop Time, and approximate Mileage.
Trips by Vehicle:Displays all trips made by a unit or group within the specified period. Results are grouped by unit and include: Unit, Start and Stop Location, Start and Stop Time, and approximate Mileage.