TUTORIAL – MOBILE

To make a GROUP Push to Talk call from the Call menu:
  • Tap the hamburger menu icon in the upper left to open the Main menu, then tap on “Call.”
  • From the “Listening on group” dropdown, choose the group to be called.
  • Hold the center, circle button pressed to send your PTT call.
To make a PRIVATE Push to Talk call from the Call menu:
  • Tap the hamburger menu icon in the upper left to open the Main menu, then tap on “Call.”
  • From the “Private Call” dropdown, choose the contact to be called.
  • Hold the center, circle button pressed to send your PTT call.
Receiving a Call:
  • If you are logged in and have permission, you can receive calls from users permitted to call you.
  • If your phone screen is locked or if LINX is running in the background, you will still receive PTT calls.
Sending Emergency Alerts:
  • From the main menu, tap and hold the orange hazard button for three seconds.
  • Your device will notify you when the Emergency Alert has been sent.
Clearing Emergency Alert State:
  • After sending an Emergency Alert, your unit will be in an emergency state in the system.
  • In case of a false alarm, you can clear the emergency and continue your work.
  • To clear emergency alerts, tap the orange hazard button a single time. You will be notified that the emergency alert was acknowledged.

*Certain devices, such as Sonim Android, come with a dedicated red hardware button, used to send and clear emergency alerts.

CYRN Panic Button Integration:

Emergency calls are now defaulted to the highest priority and will not be broken by other callers. An emergency all-call channel is opened automatically by the user device when an emergency key or the CYRN is pressed that allows for that user to call out for help and provide details to the group when possible.

How to pair the CYRN panic button with the LINX mobile application:

  • Via the LINX app, go to “Settings” and scroll to “CYRN” to enter personal details, choose contacts and create a pre-defined Emergency Message for the button event
  • Next, scroll to “Manage Device” to pair the CYRN with the mobile app through Bluetooth
  • If a CYRN Emergency is triggered, a maximum of three contacts can receive the Emergency Message outside of the LINX network via an SMS including the incident’s GPS location
  • Pressing the CYRN button opens an Emergency monitoring group channel; the group call is recorded and available for later playback
  • On the Dispatcher, when users issue an Emergency Alert, the incident is displayed on the map with priority, centered and differentiated from other events
View specific contacts on map:
  • Tap the hamburger menu icon to open the Main menu, then tap on “Live.” 
  • If you want to display multiple units from a certain group, tap on the desired group.
Change map display:
  • You can change the way you view the map to better accommodate for the information flow you desire by tapping the pinpoint icon in the upper right to toggle through Normal/Terrain/Satellite/Retro/Night views.
Pinpoint your location:
  • Go to the map and tap-and-hold the target icon to pinpoint your location on the map.
  • If your position is not available, the target icon will have a blinking dot in the middle.
Sending SMS Messages:

-Tap the hamburger menu icon to open the Main menu, then tap on “Messages.”

-Tap on an existing contact or group from the list, or tap the crosshair icon in the upper right to initiate messaging with another user.

-Enter the message, then tap the button to the right to send.

Receiving SMS Messages:

-Whenever you receive an SMS message, a notification is displayed in your phone’s notification bar, if notifications are enabled.

File Sharing:
  • Tap the hamburger menu icon, then tap on “Messages.”
  • Tap on an existing contact or group from the list or tap the crosshair icon to initiate messaging with another user.
  • Tap the grey plus button to browse through your files.
  • Tap the file you wish to send.
  • File is sent automatically.
Man Down & Lone Worker:
  • These settings are turned on by the system administrator and are in place to protect mobile workers through automated status check-ins and the use of integrated technology to detect falls.
  • If Lone Worker is enabled, then every x minutes (as set by your administrator) you will receive a sound notification with a countdown. If you fail to tap on Cancel within the amount of preprogrammed seconds, an emergency alert will be sent to the dispatcher.
  • Similarly, if Man Down is enabled and your unit stays at an unusual angle set by your administrator, if you fail to tap on Cancel, an emergency alert will be sent to the dispatcher.
Do Not Disturb:
  • Disconnects the voice module
  • Appears with “Do Not Disturb” on the Dispatcher interface